Please respond to the following:

• Compare and contrast the major similarities and differences between tacit and explicit knowledge. Then, determine the two most effective and the two most ineffective dissemination mechanisms in a virtual learning environment for each type of knowledge. Justify your response.

1) Complete rationality test (see attached word document) 

2) Write a 4 page paper examining and explaining your rationality test results. Make sure to comply with the grading rubric provided. The required page count does not include the title page or table of contents. Hint: The table of contents should include the four topics in the grading rubric.

Must see attached word document for instructions and must follow grading rubric for section titles and what each section is about

Due Thursday November 5, 2020 @ 6pm EST 

Assignment Content

1. Consider the following scenario:

   The patient access staff at an internal medicine practice are discussing a significant trend of no-show and canceled appointments. One receptionist stated that she was told by the coordinator to never schedule patients who call for same day appointments unless it is an emergency, such as medication reactions, so patients would value their appointments and discourage them from not showing up or canceling. The coordinator also indicated that the change was approved by the CEO. A receptionist became emotional and stated, “This is not right. We are here to help patients. Your plan does not seem to be working, and I think we should try something else.”

   The coordinator then asked the staff how the patient recall list and the confirmation of appointments were managed. At this point, another receptionist indicated she thought the patient contact software was not working correctly. It was displaying confirmation icons for scheduled patients, but a few patients called to confirm their appointments on their own. She said, “We need to do something about this now and stop talking about it. I reported my suspicion several times to management but nothing was checked. I think patients calling to confirm their appointments is proof that the software does not work correctly.”

   The coordinator continued to ignore the direct statements of the staff. Instead, she suggested she would study the relationship between patient gender, age, payer, and date appointments were set to determine if there were any patterns. “It’s about time you become involved in the solution,” a scheduler said. “Okay,” the coordinator said, “I am trying to solve this dilemma. We will accomplish nothing by complaining.” The first receptionist replied, “We will never solve the problem if you do not process our input.”

   The coordinator smiled politely and nodded in agreement. In addition, everyone agreed that the data she would study could be helpful as a starting point. The coordinator further indicated she would have IT investigate issues with the patient contact software. A few days later, the coordinator met with all of the staff and shared her findings. Her finding revealed there was no relationship between date scheduled and canceled appointments or no-shows. She also indicated that IT found 893 patient portal messages unopened. The messages included requests to reschedule and text replies to cancel.

   The group developed a consensus to follow the original scheduling protocol, which was patients are scheduled on a first call basis and the artificial barrier of two weeks was terminated. The coordinator accepted responsibility for the lack of follow-up on patient messages, but then assigned another scheduler the daily task of checking and responding to messages. The coordinator thanked everyone for their feedback, ideas, and support. She quipped, “Emotions are okay. Passion should be evident in all of us every day.”

   Write a 350- to 700-word paper in which you:

   • Describe the type of conflict illustrated in the scenario.
   • Identify strategies the manager could use to resolve the conflict between the team members to create a supportive climate again.
   • Explain how the defensive climate created by the conflict will affect the workplace relationship between team members.
   • Explain how the manager can measure the performance of the team. How can he or she determine if they are progressing or meeting their objectives?

• Cite your resources and format your paper according in to APA guidelines.

IDT 8121

Behavioral Objectives

At the appropriate time during the course, a set of clear objectives for the final product will be required. These objectives will be measurable and directly related to what the design plan is proposing to accomplish.

Objectives will include the conditions under which learning will occur, the specific behaviors that learners will demonstrate, and the level of expectations that indicate success

Only 3 objectives are required. Explain your objectives

1. Project Title
2. Project Instructional Designer      (contact information; DBA)
3. Objective(s)

Given ___instruction (the teaching materials and other conditions under which learning will occur)______________________

SWOSDOC Naval and USMC Ensigns and Second Lieutenants will ____________behavior_(what learners will do, and when and how)__

according to_____standard_(how well learners must perform)__.

1. References