Soft Skills

The human resource manager must be skilled and knowledgeable and have the ability to respond appropriately to many different situations. While it is important to be tactile in hard skills, it is also important to be well versed in soft skills. Often, soft skills are mistaken as weak or secondary to the important strategic behaviors required of a manager in a successful organization; however, soft skills have a specific role in engaging and empowering employees.

Define the various soft skills that would facilitate the empowerment and engagement of the employee. Think back to the components of the job analysis and job description, and consider how to use soft skills to put the contents into actions and behaviors. How do soft skills move the employee to a place of value and ownership? Will the same soft skill behaviors work for all position types?